Frequently Asked Questions

General FAQ

  • We provide septic services across Southwestern Pennsylvania, Northern West Virginia and Eastern Ohio. Please contact us to confirm if you're within our service radius.

  • Yes, we offer emergency responses for urgent repairs. Please contact us at 724-338-0520.

  • Please submit your details through our online inquiry portal where we will respond promptly or call us directly at 724-338-0520.

  • Absolutely. We are fully licensed and insured.

  • We have unmatched experience in this industry and are THE locally owned and operated hometown company.  We are not beholden solely to the bottom line like a big corporation.  We care about our employees, and we do what is right for our customers because our name is on the line with every job.  We prioritize integrity, safety, and long-term system performance.

Septic Tank Cleaning & Pumping

  • While many components of modern systems should be maintained or checked annually, most households should have the septic tanks cleaned or “pumped” every 2-3 years, depending on usage and tank size.  The details of each system determine what is necessary.  We’ll be happy to assess your situation and give you the best recommendation.

  • We do more than pump—we assess the tank, baffles, clean effluent filters, check sludge levels, check pumps and floats for operations and try to identify any early warning signs of system issues.  This is a value-added service we offer, not a full PSMA septic inspection with a written report.

  • Cleaning your septic tank on a regular schedule which is calculated based on the number of occupants of the house and tank size is generally the best and most cost-effective way to maintain your septic system.  This regular periodic maintenance removes the solids and sludge from the tank and allows it to “start over” like when it was newly installed.  By putting off the tank cleaning service you run the risk of solids that overflow from the tank to other downstream components causing damage that can lead to costly repairs. You should think of cleaning your septic tank like any other preventative maintenance task, such as changing the oil in your car to protect the engine or replacing the filter in your furnace.

Septic System Repairs

  • Common signs include alarms, odors, slow drains, standing water near the drain field, tripped circuit breakers or sewage backups. We can diagnose and repair the root cause.

  • In some cases they can be fixed, in other cases they may need to be replaced. We evaluate the issue and give our honest opinion on the best course of action and most effective solution.

  • In many cases, yes. We explore minimally invasive solutions whenever possible.

  • In many cases, yes we can remove roots, repair damage, treat lines with chemical root treatment, and recommend preventative steps to protect your system.

Septic System Installations

  • Yes. We handle everything from soil evaluations and system design to full installation and inspection sign-off.

  • Yes. We specialize in system replacements that comply with all current codes and environmental regulations.

  • We install conventional, pressure dose, mound, and alternative systems, tailored to your property’s needs and soil conditions.

  • Installations typically take a few days to a couple of weeks, depending on complexity, weather, permits, and other site conditions. Before the new system can be installed there is permitting, soil testing, and design process that must occur that can sometimes take a couple weeks to a couple months depending on many factors. DEP stream discharge systems can sometimes take many months to obtain approval due to the engineering and permitting involved at the state level.

Septic System Inspections

  • A PSMA-certified inspection is a comprehensive evaluation of the entire septic system. It is far more thorough than a basic dye test and is recommended for real estate transactions.

  • No. Dye tests can miss serious, underlying problems. We strongly recommend a PSMA inspection for accurate and reliable results.

  • Yes, we perform inspections in all seasons. Some testing may vary depending on the season, but homes are generally meant to be lived in year-round and systems should therefore be able to adequately perform year-round.  We do try to consider excessive weather events which are not typical and will work with all parties involved to reschedule if necessary, in order to give the most fair evaluation possible for all parties.

  • Yes. We provide a detailed, PSMA-compliant report that outlines findings, system condition, and any recommendations.

Billing & Scheduling

  • Use our online portal to submit a request or call us directly during business hours. We can be reached at 724-338-0520.

  • Yes, absolutely. For most services, we require details through our online inquiry portal to provide accurate pricing based on your specific system and needs.

  • We do not currently offer in-house financing, but we are happy to provide documentation if you’re working with a third-party finance provider.

  • Yes. We accept major credit cards, checks, and electronic payments for your convenience.

Maintenance & Best Practices

  • Avoid flushing wipes, grease, medications, feminine hygiene products, or harsh chemicals. These can disrupt the system and lead to failures.

  • Most additives aren’t necessary, and the wrong ones can even harm your system. A properly functioning tank relies on natural bacterial processes.  We do offer an additive that can help boost the natural bacteria in your septic tank which may be necessary in certain circumstances such as a member of the household being on strong medications or chemotherapy or the use of strong or harsh chemicals in the property which can wipe out the good bacteria in the tank. Another alternative is to simply pump the tank more frequently than your normal maintenance schedule.

  • Yes. We can put you on a regular maintenance schedule tailored specifically for the system you have.